SUBARU C.A.R.E. Emergency Services

Subaru Canada, Inc. is proud to be the first vehicle manufacturer to have a direct relationship with CAA, giving our customers the benefit of CAA’s unparalleled level of experience and service.

Subaru C.A.R.E. Program

Every vehicle Subaru makes is designed and engineered to give you peace of mind and keep you safely on the road. However, Subaru Canada, Inc.’s commitment to your peace of mind doesn’t end there. With the convenient SUBARU C.A.R.E. (Customer Assistance for Roadside Emergencies) program, members are guaranteed not only quick, courteous emergency roadside assistance in Canada and the United States, but also other benefits designed to ensure an extraordinary experience with your Subaru – 24 hours a day, 365 days a year.

Best of all, the extensive SUBARU C.A.R.E. program – which is sponsored by Subaru Canada, Inc. and backed by Canada’s leading automobile roadside assistance organization, the Canadian Automobile Association (CAA) – is offered free of charge for the first three years from date of purchase on every new Subaru vehicle, as part of a Subaru Protection Plan, or with the purchase of a Subaru Certified pre-owned vehicle. As a SUBARU C.A.R.E. member, you will receive a personalized SUBARU C.A.R.E. membership card and have access to a dedicated SUBARU C.A.R.E. toll-free telephone number (in English or French). This 1-800 number will allow you to take advantage of over 20,000 roadside assistance contractors and 1,000 CAA and American Automobile Association (AAA) offices throughout Canada and the United States.

CANADA
1-800-263-8802

U.S.A
1-800-647-1608


  • SUBARU ROADSIDE SERVICES

    SUBARU ROADSIDE SERVICES

    By calling the dedicated 24-hour, toll-free telephone number on your SUBARU C.A.R.E. membership card, you – and anyone driving your vehicle with your SUBARU C.A.R.E. membership card – can receive roadside assistance for any of the following emergencies:

    Fuel Delivery (Gasoline)
    If your vehicle runs out of gas, an emergency supply of up to 10 litres of fuel (when available) will be delivered. You will be obligated to pay for this fuel at current pump prices. Specific quantities, brands or octane ratings cannot be promised.

    Lock-Out Service
    If the keys are locked inside the passenger compartment of the vehicle, a service person will attempt to open the vehicle. You may be required to sign a release of liability form prior to this service being rendered.

    Battery Boost Service
    If your vehicle’s battery is dead, a service person will attempt to start your vehicle with a battery booster or other available means.

    Flat Tire Service
    If your vehicle has a flat tire, a service person will install the vehicle’s inflated and mounted spare tire (when applicable).

    Winching and Extrication Service
    If your vehicle is stuck, it will be extricated by a service person if it can be safely reached from a normally traveled road or thoroughfare. Service is limited to one service vehicle and one operator.

    Towing
    If attempts by a service person have failed to make your vehicle safely operable, towing service will be provided to either:

    • a) The nearest authorized Subaru Dealer or authorized Subaru Service Centre within a 360 km radius; or
    • b) The nearest CAA contract station or CAA Approved Auto Repair Service facility.

    All of the roadside assistance emergency services apply to the Subaru vehicle registered in the SUBARU C.A.R.E. program, regardless of driver, provided they are in possession of the SUBARU C.A.R.E. membership card.

  • MEMBERSHIP BENEFITS

    MEMBERSHIP BENEFITS

    Beyond the roadside services available to you and anyone driving your vehicle with your SUBARU C.A.R.E. membership card, there are also other services available specifically to you, as the registered owner of the vehicle. These services are another example of Subaru’s commitment to your peace of mind and include:

    Personalized Trip Planning and Routing
    Planning a trip? Simply head to your local CAA branch and present your SUBARU C.A.R.E. membership card. As a SUBARU C.A.R.E. member, you can receive personalized trip planning and routing, including appropriately marked or highlighted maps or TourBooks (if available). To make your trip even easier, full travel planning and booking services are also available, if required.

    Theft And Hit-And-Run Reward
    A reward of $500 (Canadian funds) is offered to any SUBARU C.A.R.E. member who provides information leading to the arrest and conviction of:

    • A) Any person who steals another member’s car, boat or snowmobile; o
    • B) Any person guilty of a hit-and-run causing personal injury.

    Arrest Bond Certificate
    You, as the registered vehicle owner, are protected against the need for immediate cash payment or temporary detainment if arrested for most traffic violations while operating your vehicle in a jurisdiction of the United States that accepts the Arrest Bond Certificate, up to $5,000 (Canadian funds). You will be billed for the payment of the fine upon returning to Canada.

    Exclusions apply for certain offences or traffic violations, including:

    • Offences involving alcohol, drugs or narcotics
    • Failure to appear on prior traffic violations
    • Driving on a suspended driver’s licence or driving without a driver’s licence
    • Hit-and-run offences
    • Failure to present evidence of insurance
    • Illegal use of or falsification of licence or registration
    • Engaging in any felonious act
    • Attempt to elude or eluding a police officer
    • Driving a vehicle for commercial purposes
    • Traffic fines in excess of $5,000
    • Violations which occur in U.S. states that do not accept the Arrest Bond Certificate.

    Failure to reimburse SUBARU C.A.R.E. or Subaru Canada, Inc. for court fines paid on your behalf within 60 days will result in the forfeiture of all coverage under the SUBARU C.A.R.E. program.

    Trip Accident Assistance Service
    A maximum of $360 (Canadian funds) will be paid to you, the registered vehicle owner, if, while driving, your vehicle is disabled as a result of an accident which:

    • A) Occurs 360 km or more from your residence; and
    • B) Where the vehicle is immobile for a period of 24 hours or more.

    The payment covers a car rental from a local bona fide rental agency, or local meals and lodging, or commercial transportation to your destination or residence. These benefits apply anywhere in Canada or in the continental United States and are subject to the following provisions and conditions:

    • The vehicle must be disabled to the point that it cannot be safely driven.
    • The accident must be reported to the nearest local police agency and a copy of the police report must be submitted with all claims.
    • Benefits are provided for a period of up to 72 hours from the time of the accident.
    • Local meals and lodging must be obtained in the general vicinity of the location at which the vehicle is being repaired.
    • Cost of overnight lodging will be limited to the cost of one room per night for a maximum of three nights.
    • Commercial transportation will be limited to the cost of one adult ticket and must be obtained from a common carrier (airline, bus, train, taxi, etc.) licensed to carry passengers for hire. Taxi fare from the airport, bus station, train station, etc. to the final destination will be paid along with the cost of the ticket.
    • Only one payment per accident will be made, with payment going directly to the registered vehicle owner.
    • All claims must be submitted to SUBARU C.A.R.E. or Subaru Canada, Inc. within 60 days of the date of the accident.
  • CONDITIONS

    CONDITIONS

    LIMITATIONS OF LIABILITY AND SERVICE

    The services being provided under the SUBARU C.A.R.E. program do NOT include or extend to:

    • Transporting the disabled vehicle’s driver or passengers to or from the disabled vehicle at any time
    • Accepting appointments for service calls
    • Cost of parts, labour or incidental expenses related to the repair of the vehicle under any circumstance
    • A vehicle which is abandoned, unlicensed, without plates or to be towed to a salvage yard
    • Any charges related to impounding or storage of the vehicle
    • Service to a vehicle driven into an area not regularly traveled or which is impassable, such as private recreational roads, mud driveways or beaches
    • Service to a vehicle located in a snowbound area

    Further Limitations And Liability Of Service

    Under the circumstances of heavy demand for service, SUBARU C.A.R.E. reserves the right to initially tow the vehicle to the nearest repair facility, then tow the vehicle to the final destination (as outlined in the Towing section of Roadside Services) once the heavy demand is over. If the vehicle is already in a safe place, such as a private or public garage or a residential driveway, etc.

    SUBARU C.A.R.E. reserves the right to service the vehicle only after the heavy demand is over.

    In rendering service, the service outlet acts as an independent contractor rather than as an agent of SUBARU C.A.R.E. or Subaru Canada, Inc. No responsibility for any loss or damage resulting from the provision of services is assumed by SUBARU C.A.R.E. or Subaru Canada, Inc.

    Any damages resulting from the acts of independent service facility personnel are the sole responsibility of the facility and should be reported to the proprietor within 24 hours and prior to any repairs.

    Charges for services, repairs or labour which exceed those specified are at the vehicle operator’s expense, at prevailing retail rates.

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